For cannabis consumers, loyalty programs are supposed to be a perk: offering discounts, rewards, and exclusive deals just for being a regular shopper. But nothing’s more frustrating than a dispensary membership app that constantly logs you out, loses your points, or forces you to reset your password every time you want to check your rewards. If you’ve found yourself stuck in this loop, you’re not alone—and you don’t have to keep suffering. Here’s why it happens and what you can do to finally keep your account stable.
1. Why Your Loyalty App Logs You Out
First, it’s important to understand the common reasons loyalty apps behave badly. Dispensary membership platforms are often built by third-party tech providers who don’t always update their software to keep up with operating system changes on your phone. For example, an iOS or Android update may tighten security, automatically logging you out if the app isn’t optimized.
Session timeouts are another culprit. Many apps automatically end your login session after a set period—sometimes as little as 24 hours—to meet strict data privacy requirements in the cannabis industry. While this protects your data, it’s an inconvenience if the timeout isn’t communicated clearly.
Finally, cache conflicts can cause bugs that boot you out of your account. If you recently updated the app or your phone’s OS, leftover cached data can clash with new code and trigger logouts.
2. Quick Fixes to Stop the Logout Loop
- Clear Cache and App Data
Head to your phone’s settings, find the app, and clear both the cache and data. This resets the app without uninstalling it and often resolves conflicts from old data. - Check for Updates
Visit your device’s app store and confirm you’re using the latest version of the loyalty app. Developers sometimes quietly fix bugs in newer releases. - Enable App Permissions
Some apps log you out if they don’t have the permissions they need. Double-check that permissions for storage, location, and notifications are granted in your phone’s settings. - Turn Off Battery Optimization
On Android especially, aggressive battery optimization can kill background processes and log you out. Exclude your loyalty app from battery-saving settings.
3. Keep Your Account Secure Without the Hassle
If you worry about security but want to avoid constant logouts, look for loyalty platforms offering two-factor authentication (2FA). This provides an extra layer of security so the app doesn’t need to log you out so often. Additionally, create a strong, unique password to avoid forced resets triggered by suspicious activity.
4. When to Contact Support
If you’ve tried everything above and your loyalty app is still a mess, it may be an issue with the platform itself or your dispensary’s account settings. Contact customer support and provide as much detail as possible, including:
- Your phone’s operating system and version.
- The loyalty app version number.
- A timeline of when the logouts began.
- Screenshots of any error messages.
This helps technical teams pinpoint the problem faster.
5. Consider Alternatives
Finally, remember you have options. If your dispensary’s loyalty app is consistently unreliable, ask if they offer web-based rewards portals or physical membership cards instead. Many dispensaries let you access and redeem points at checkout with just your phone number — no app required.
By following these tips, you’ll spend less time wrestling with your membership app and more time enjoying the perks you’ve earned. A few quick fixes can transform your loyalty experience from frustrating to rewarding.